Shipping Policy

Order Processing

• Processing Time: Orders are typically processed and shipped within [Number] business days (excluding weekends and holidays) after payment confirmation. During high-volume periods (e.g., holidays), processing may take longer.

• Order Cutoff Times: Orders placed after (2 PM PST) on a business day or on weekends/holidays will begin processing the next business day.

• Notification: You will receive a shipment confirmation email with a tracking number as soon as your order has shipped. 

Shipping Methods & Carriers

• Domestic Shipping (U.S.): We offer the following shipping options within the United States:

  • Standard Shipping: Delivery within 4-7 business days.

• Carriers: We primarily ship via USPS, UPS, & FedEx to ensure reliable delivery.

• International Shipping: We currently ship only within the United States. We do not offer international shipping at this time.

• Restrictions: We are unable to ship to P.O. Boxes, APO, or FPO addresses due to the perishable nature of our products. 

Shipping Rates

• Shipping rates are calculated based on the weight of your order and your delivery destination.

• The final shipping cost will be calculated and displayed securely during checkout. ​

Perishable Product Considerations

• Packaging: We use insulated packaging and frozen gel packs/dry ice (if required for specific treats) to maintain optimal temperature during transit.

• Receiving Orders: It is the customer's responsibility to ensure someone is available to receive the package on the expected delivery date.

• Timing: Orders with perishable items may be held until the beginning of the week (e.g., shipped on Mondays) to prevent them from sitting in carrier facilities over weekends. 

Damaged, Lost, or Stolen Packages

• Damaged in Transit: If your order arrives damaged, please contact us immediately at info@tajpet.com with photos and details of the damage. We will arrange for a refund or replacement.

• Lost/Stolen Packages: Once an item is shipped, we are not responsible for lost or stolen packages. Please use your tracking number to coordinate with the shipping carrier directly to resolve the issue. 

Returns and Refunds

• Perishability: Due to the consumable and perishable nature of our treats, we generally do not accept returns on opened items unless there is a quality issue or product defect.

• Satisfaction Guarantee: If you are not satisfied with your purchase, please contact us within 30 days of delivery with a description and picture of the item. We handle such issues on a case-by-case basis to ensure customer satisfaction. 

For any further questions regarding our shipping policy, please contact our customer support team at info@tajpet.com or 480-382-2366